STREAM Management - Corporate Excellence

Excellence ● Understood ● Applied

Understanding Business Excellence

(2 Days)

Still have questions on how to drive the concepts of the EFQM Model within your organization and become a role model of Excellence?

Introduction
In today’s rapidly changing environment, Excellence in management approaches followed and performance results achieved, is a key ingredient to success and long term success. As “Excellence is what we repeatedly do”, it is imperative for line managers to understand that an excellent organisation is an organisation where line managers themselves operate in an excellent way.

Course Objectives
Through this highly interactive practical course you will learn required high level information on the EFQM Excellence Model, in order to drive the concepts and become effective role model.

Benefits of Attending
By attending this course you will be able to:
Understand the concept and principles of Excellence
Master Excellence related management practices
Become a more efficient Manager for your organisation
Manage processes and teams more effective to achieve departmental and corporate objectives
Enhance your corporate productivity

Who Has Attended
Executives from organisations such as EFQM, Novartis, Unilever, Henkel, BMW, Worthington, Danfoss, WWF, TNT, Bosch, HSBC, Nestlé, Mercedes, Korres, FAB, EMAL, ALDAR, ADNEC, DED, SCAD etc.

Training Style
The course uses a combination of techniques, such as presentations, case studies from leading organisations (such as Yell, Vodafone, Danfoss, Grundfos, British Telecom, Solve, DT, Infineon, Knorr-Bremse), as well as sharing of participants’ experience. Furthermore, the course is strengthened by individual and team workshops, in order for participants to embed managerial techniques taught and receive coaching and feedback on their performance.

Content Summary
Module 1: The Fundamentals Of Excellence
Within this Module, participants will be introduced with the concept of Business Excellence, present the Fundamental Concepts of Excellence and explain the rational of the EFQM Model.

Module 2: The EFQM Model
Within this Module, participants will be presented with the rational of the EFQM Model, including the nine Criteria, both theoretical and practical (through case studies of organisations such as Yell, Vodafone, Danfoss, Grundfos, TNT, DHL, British Telecom).

Module 3: The RADAR Card
Within this Module, participants will understand the rational of the RADAR Card, which is located at the center of any excellence effort. Participants will receive a Case Study to analyse and suggest how they could improve a specific Criterion.

Module 4: External Speech
Within this Module, an external speaker presents his experience from using the EFQM Model within his organisation. The speaker is an ex-General Manager of an EFQM Finalist and Country Excellence Award Winner, Head of National Quality Management Foundation.